Urgent Messages

SCHEDULE UPDATE POSTED 3-24-20


Due to the decline of international container volumes, Seagirt Marine Terminal will be closed on: • Monday, March 30th • Tuesday, March 31st Gate hours will be 06:00 – 16:45 from Wednesday, April 1st through Friday, April 3rd. Ports America Chesapeake will continue to monitor volume levels and communicate additional updates as warranted. Thank you for your support and understanding.

3/24/2020 1:32:25 PM

TRAC/Metro: 20' - 23, 40' - 35, 45' - 16 DCLI: 20' - 30, 40' - 50, 45' - 20


TRAC/Metro: 20' - 23, 40' - 35, 45' - 16 DCLI: 20' - 30, 40' - 50, 45' - 20

3/30/2020 7:11:35 AM

Customer Service Update Effective Monday 3/16/2020


Effective Monday, March 16, 2020, all truck drivers requiring Customer Service interaction should park in the Customer Service lot and call 410-649-7769. Below are the steps the driver should take if Customer Service interaction is needed: • Park in the Customer Service parking lot or authorized cell phone safe area and turn off the truck • Call 410-649-7769 • Have something to write down the yard location and new ticket number • At outbound, if the gate arm does not go up, press the call button for assistance and ensure the interchange is complete before leaving the terminal Reasons to call include the following items: • Assistance resolving a trouble ticket • Dropping off hazmat paperwork • Any out of gauge cargo • Customs validation documents If the trouble issue can be resolved, the ticket number and pickup/drop-off yard location will be provided to the driver over the phone. If the issue cannot be resolved, the transaction will be canceled and the driver must exit the terminal. To prevent some of the common trouble ticket issues, please check import availability and booking status on www.pachesapeake.com or http://seagirt.pachesapeake.com prior to arrival. Only PAC employees/authorized personnel will be permitted to enter the Seagirt main building. We thank you for understanding.

3/13/2020 9:00:46 AM

Interchange Policy Reminder


There is a $120.76 processing fee for all containers that are removed from the terminal without a completed interchange ticket. The processing fee will be owed prior to the container being accepted back into the terminal. Progressive disciplinary action will be taken for Motor Carriers that do not follow this process.

12/16/2019 5:25:02 AM

ATTENTION DRIVERS: Text code PACINFO to 555888 to receive terminal alerts!


ATTENTION DRIVERS: Text code PACINFO to 555888 to receive terminal alerts! Be the first to know empty depot info, specific yard location alerts, traffic pattern changes, gate updates, and more!

6/14/2019 7:30:20 AM